Contacting the Immigration Services

Contacting the immigration services
In specific circumstances, you may need to write to the Irish immigration services - the Immigration Service Delivery (ISD).  In this section you will find advice and tips on writing to ISD.
 

 

 

Top tips for writing to ISD

If you are writing to immigration you should send a letter by post as well as an email.

  • Unit 1 is the immigration department responsible for student related issues e.g a visa extension request (see address below).
  • For general registration queries email immigrationsupport@justice.ie.
  • If your visa has been refused, and you are not in Ireland, you will need to contact the address in the refusal letter. See our section about visa refusals here.

Address

Residence Division (Unit 1)
Immigration Service Delivery
Department of Justice
13-14 Burgh Quay
Dublin 2
D02 XK70
Ireland

Email:

unit1residencedivision@justice.ie

Other ISD contact details can be found here.

 

When writing to immigration you should start your email with:

  • Your full name, as it appears in your passport.
  • Your current address.
  • Your email address.
  • Your registration number from your Irish Residence Permit (IRP) card or visa application number.

  • After providing your basic information, describe your situation (e.g. student on a Stamp 2 visa) and what you are requesting (e.g. a visa extension).
  • Be very clear by including specific details in your email and by providing scans of all documents that support your case.
  • If your visa application was refused, you should provide the additional details, or documentation that relates to your visa appeal. See more details here.

  • With any relevant attachments, give them a suitable name, e.g. Confirmation of Enrolment Letter.pdf.
  • You should include attachments of everything related to your situation and your studies.
  • Keep copies of every letter and email you send.

  • When you have finished your email, give it a meaningful subject line that relates to the content of your email, e.g. Student from closed college seeking permission to join Masters programme.

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